Question 1

Who is Afterward for?

Accepted Answer

Afterward serves direct-to-consumer (DTC) and omnichannel physical-product brands.

Question 2

How does Afterward help during a product-safety issue?

Accepted Answer

A CPSC notice or supplier alert can move through source and context capture, product, lot, and component scoping, affected-order and customer matching, claims management, replacement, refund, or repair, evidence, and a recorded close. The brand remains responsible for uncertainty, completeness, and regulatory judgment. Afterward does not guarantee a complete affected-customer list.

Question 3

Can it support an emerging concern as well as a formal recall?

Accepted Answer

Yes. It can support work around a formal recall or an emerging concern while your team is still scoping what is known.

Question 4

Does Afterward decide whether an event is a recall?

Accepted Answer

No. Afterward supports the workflow, but your brand remains responsible for deciding whether an event is a recall and for its legal and regulatory judgment.

Question 5

What does each plan cost?

Accepted Answer

Essentials is $299/month or $3,050/year. Standard is $599/month or $6,110/year. Deep Pilot is $999/month or $10,190/year. The Enterprise Recall Readiness & Resolution Pilot is $2,500 one-time and is separate from the recurring tiers. Prices are in USD and exclude applicable taxes. Recurring checkout is billed at the selected interval.

Question 6

When does billing start after the trial?

Accepted Answer

Each recurring plan includes a 21-day free trial. The first charge follows the trial at the billing interval you selected: monthly or annually.

Clear answers for the work after a signal.

Compare the available plans.